The goods covered by these general terms and conditions are offered for sale by Maison de Parfum s.r.l., with registered office in Via John Fitzgerald Kennedy 45, San Lazzaro di Savena, Bologna, 40068 (BO), Italy. VAT/Tax ID number 03954221200 (hereinafter simply the “Seller” or “Maison”).
1. Acceptance of the Terms of Sale
2. Price
3. How to Purchase Products
Sale of Sample Vials
4. Payment Methods
Methods of Payment
5. Delivery of Products
6. Defects, Non-Conformity and Damage to Products
7. Shipping of Products
Shipping Costs
Shipping Times
8. Right of Withdrawal and Terms for its Exercise
Procedure to Be Strictly Followed in Case of Withdrawal
Replacement with Another Product
Exclusion of the Right of Withdrawal
9. Complaints
10. Liability
11. Warranties
12. Communications
13. Privacy Protection and Data Processing
14. Jurisdiction and Competent Court
15. Final Clause
These general terms and conditions become effective on the date this contract is concluded and are subject to updates, additions or amendments at any time by Maison, which will provide timely notice via the website www.maisondeparfum.it so as to make them fully effective for all future purchases.
All purchase orders are submitted by the Buyer to Maison following registration on the site or by completing the online purchase procedure.
Before completing the purchase procedure, the Buyer is required to carefully review these general terms and conditions of sale. In this regard, please note that submitting the order confirmation implies full knowledge and complete acceptance of these terms. In fact, by confirming the order – by clicking the “Complete Purchase” button – the Buyer declares to have knowingly accepted the content and conditions of the order placed and, more specifically, these general terms and conditions of sale, the price of the products, the volumes, characteristics, quantities and delivery times of what has been ordered. Furthermore, the Buyer thereby declares acceptance of the payment terms – set out below – acknowledging that Maison does not consider itself bound in any way by different terms unless previously agreed in writing.
N.B: Acceptance of the terms of sale must be expressed by correctly completing all sections of the electronic form, following the on-screen instructions and, finally, selecting and completing the purchase.
All sales transactions with consumers are governed by Legislative Decree No. 206 of 6 September 2005, the so-called Italian Consumer Code, as subsequently amended.
As regards the protection of privacy, reference is made to the rules set out in GDPR (EU) 679/2016 and Legislative Decree No. 196 of 30 June 2003, as amended and supplemented.
Finally, for the contractual terms applicable to business users, express reference is made to the latest provisions of EU Regulation 1150/2019.
The price of each product offered by Maison on its website is explicitly indicated in euros, based on the prices in effect at the time the Buyer submits the order. Maison may therefore change the prices shown at any time without prior notice, taking care to notify the Buyer promptly before any order is submitted.
Product prices are inclusive of 22% VAT but do not include any shipping costs. Shipping costs vary depending on the destination of the order. For details on this topic, please refer to the “Shipping Costs” section within these General Terms and Conditions of Sale.
By submitting an order, the Buyer sends Maison an offer to purchase the selected products. The procedure is considered finalised upon receipt of a confirmation e-mail from Maison, which will thereby confirm receipt and processing of the order placed by the customer.
N.B: Should a desired product become unavailable after the order has been taken and the confirmation e-mail sent, Maison will promptly contact the Buyer to inform them of this. In particular, Maison may suggest replacing the unavailable product with another available product or, alternatively, arrange for the full cancellation of the order or its partial fulfilment with a corresponding refund of the price of the missing product.
The order will only be partially fulfilled after confirmation by the Buyer.
In the event of full or partial cancellation of the order, no charge will be applied to the Buyer, who will be informed of the cancellation by e-mail. Maison reserves the right to suspend or cancel the fulfilment of an order and/or its delivery, regardless of the nature or progress of fulfilment, in the event of non-payment or partial payment of any amount owed by the Buyer, in the event of payment or technical issues, and in all cases where, at Maison’s sole discretion, a practice potentially harmful to selective distribution agreements for the products may be identified, or in the event of fraud or attempted fraud relating to the use of Maison’s website, including with reference to previous orders.
The Buyer will be duly notified if Maison refuses the order. Any inability to accept the order will be communicated to the Buyer within 30 days of the order being submitted.
Receipt of the order does not bind Maison until it has expressly accepted the order itself by means of an «Order Fulfilment Confirmation E-mail». Please note that upon receipt of the order, the system will automatically send a summary acknowledgement e-mail, which is not to be considered formal acceptance of the order. Maison, by subsequent e-mail and after verifying the availability of the chosen product, will formally confirm and accept the order received.
The Buyer expressly grants the Seller the right to accept the order even only partially (for example, where not all ordered products are available). In such a case, the contract will be deemed concluded only with respect to the goods actually sold.
The Buyer expressly declares that the purchase is made for purposes unrelated to any trade or professional activity that may be carried out.
Maison shall be entitled to collect the full price of the Order: for payments made by credit card, from the time the Order Fulfilment Confirmation e-mail is sent; for payments made using other payment methods, from the time the e-mail informing the Buyer that their Order has been shipped is sent.
Maison recommends that the Buyer keep the e-mails received, in paper or electronic form. The Buyer is informed that the above-mentioned e-mails will be sent to the e-mail address provided by the Buyer at the time of purchase. Maison shall not be liable in the event an invalid e-mail address is entered and/or the Order Confirmation e-mail is not received for reasons not directly attributable to Maison. In such a case the sale shall be considered final.
The Buyer may cancel the order by contacting Maison directly.
N.B: please note that orders already being prepared cannot be cancelled. In such cases, a return must be requested instead.
The sale of sample vials is a service offered by Maison to allow Customers to try all of our fragrances and avoid purchasing full-size perfume bottles unseen. Each sample is prepared individually according to the choices made by the Buyer when ordering. The samples are hand-decanted by Maison from original perfume bottles – categorically excluding any use of testers or free samples provided to Maison by the companies it works with, the sale of which is expressly prohibited – and are packaged in personalised cardboard holders on which the fragrance name and brand are handwritten. In light of the above, the price attributed to each sample is not based solely on the content of the vial but is also considered to include the work involved in preparing it.
Payment may be made by bank transfer, credit card charge, Scalapay, or cash on delivery (with a surcharge of 5 euros on the total order amount).
Maison guarantees the security of all monetary transactions made using credit cards through the adoption of the secure online payment system PayPal. Credit card data is processed exclusively by PayPal for the checks necessary to authorise online payment. Maison never has access to credit card data and only manages the Buyer’s data (name, surname and shipping address) necessary to send the ordered products.
Payment may also be made via the Scalapay platform, a payment system in 3 instalments with no additional interest charged to the Buyer.
If you pay with Scalapay you receive your order immediately and pay in the number of instalments you have chosen. You acknowledge that the instalments will be assigned to Incremento SPV S.r.l., to related parties and to their assignees, and you authorise such assignment.
The Buyer guarantees to Maison that they hold the necessary authorisations to use the payment method chosen for their order at the time it is submitted.
Ownership of the ordered products remains with Maison until the entire order amount, including VAT, shipping costs, taxes and any other mandatory contributions (where applicable), has been paid in full by the Buyer.
All Orders are payable in euros, including taxes and mandatory contributions. Any bank charges relating to the initial payment remain the responsibility of the Buyer. However, in the event of a refund following the exercise of the right of withdrawal, the Customer bears no additional cost: the refund is made using the same payment method used for the purchase, with no charges (Article 56, paragraph 2, of the Italian Consumer Code).
N.B: Should the Buyer choose bank transfer as the payment method, please note that in the event of non-payment or late payment (more than 3 days), the order will be cancelled.
All orders, before being fulfilled, are subject to authenticity checks carried out directly by the relevant card-issuing institutions, for the customer’s protection. Should it, for any reason, not be possible to charge the amount due, the sale process will be automatically cancelled and the sale will be terminated pursuant to Article 1456 of the Italian Civil Code. The Customer will be informed by automatic e-mail communication.
Products ordered by the Buyer will be delivered to the delivery address indicated by the Buyer on the order placed. In this regard, please note that it is always possible to enter two different addresses for shipping and billing (for example, where the order is a gift to be delivered directly to the recipient).
Should the Buyer wish to change the delivery address after shipment has taken place, the Buyer will be charged the cost of the change and of the new, different delivery, unless the Buyer chooses to personally collect the parcel from the GLS branch.
Purchase invoices, if requested, will be available in the customer’s tax drawer (“cassetto fiscale”) a few days after the order is fulfilled.
Maison will deliver the selected and purchased products by express courier to the address indicated by the Customer at the time of the order, as confirmed in the confirmation e-mail.
Orders are processed as soon as they are received, and Maison undertakes to deliver the products in the shortest possible time and, in any event, within 30 days of the date the contract is concluded (i.e., from the Buyer’s receipt of the online order confirmation).
The total shipping cost will be visible before confirming the purchase.
Ordered goods are delivered solely in accordance with the Customer’s wishes. Should the Customer refuse delivery without valid reason, the outbound and return shipping costs will be charged to the Customer.
The Buyer, or the recipient of the order, is asked to check the condition of the parcel and the products contained therein upon delivery. In the event of evident anomalies concerning the packaging (e.g., damaged or opened parcel, traces of liquid, etc.) and/or the ordered products (e.g., missing, defective or damaged products), the Buyer is required to return what was received to Maison in accordance with the procedures set out below.
To report damage detectable upon delivery (tampered, damaged or wet packaging), please contact Maison within 48 hours of receipt, indicating the order reference and attaching photographs of the damage found: prompt reporting facilitates handling of the claim with the courier. This time limit applies exclusively to visible transport damage found on delivery and does not in any way reduce the right to the legal guarantee of conformity, which the Customer may exercise for defects that are not visible, within two years of delivery of the goods, provided Maison is notified within a reasonable time from discovery (Article 128 et seq. of the Italian Consumer Code, as amended by Legislative Decree 170/2021).
Maison will provide a full or partial refund using the same payment method chosen at the time of purchase or, in the case of cash on delivery, the refund will be made by bank transfer.
The Buyer, or the recipient of the Order, may contact Maison to find out how to return damaged, non-conforming and/or defective products.
In the event of an anomaly found in the parcel in the presence of a GLS courier representative (e.g., tampered, damaged or wet parcel), it is essential to REFUSE delivery and have the courier’s document record all objections regarding the anomaly clearly and in detail.
Following this, a report regarding the refusal of the goods must be sent to Maison at the e-mail address shop@maisondeparfum.it or by calling +39 051462001, Tuesday to Saturday, 9:00–12:45 / 15:30–19:00.
To request a return of the ordered goods, the Customer must log in to their personal account, select the “Returns” section, enter the order number and follow the instructions provided by the system.
The Customer will then receive a confirmation e-mail indicating the correct procedure for sending the products.
Maison may request information regarding the identity of the Buyer or of the recipient of the Order and carry out any verification that may be useful.
Where the Buyer is not registered on the website www.maisondeparfum.it and therefore does not have access to the personal area, they must contact Maison for guidance on the correct procedure to follow in order to make the return.
Once the products have been received, Maison will verify that they are indeed defective or damaged and, should this verification be positive, Maison will proceed with a refund or replacement of the non-conforming product as quickly as possible. Shipping costs will be borne entirely by Maison. Should Maison be unable to replace the products, it will promptly inform the Buyer at the e-mail address provided at the time of registering the purchase and will proceed to refund the cost incurred for such products. The refund of the price will be made by Maison, using the method chosen at its discretion, as quickly as possible and, in any event, within 30 (thirty) working days from the date the products are received.
Please note that the 30-working-day period represents Maison’s commitment to issue a refund after receiving and verifying a return for defect or damage, and is distinct from the 14-day period (point 8) within which Maison issues a refund in the event of a free withdrawal, running from the date the decision to withdraw is communicated.
Should Maison, after examining the returned products, reasonably determine that the products cannot be considered defective or damaged, the Buyer will not be entitled to a refund and the products will be returned to them, with shipping costs charged to the Buyer.
Our deliveries are made by GLS courier, which delivers within 24/48 hours of the goods being shipped. For deliveries within Europe and abroad, we rely instead on the Fedex courier service.
Shipping costs are calculated based on the total amount of the order and the destination. In particular:
Every parcel prepared by Maison includes complimentary perfume or cosmetic samples, for which preferences may be indicated in the order notes.
All orders are processed upon receipt of payment, with a lead time ranging from 1 to 4 working days.
N.B: in the event of warehouse errors, should a product temporarily be unavailable, Maison will promptly contact the customer by e-mail to agree on delivery times or, alternatively, to replace the missing product with another available one. It will also be possible to request partial fulfilment of the order.
For purchases made during periods of particularly high order volume, order preparation and, consequently, delivery may be delayed by a few days. In any case, Maison undertakes to guarantee delivery of orders within 14 days of receipt and, in any event, no later than 30 days.
Orders placed on Saturdays and Sundays will be handed over to the courier on the first following working day, excluding public holidays.
To protect consumers who enter into distance contracts, Articles 50-68 of Legislative Decree No. 206 of 6 September 2005, as subsequently amended, govern online sales of products, including specific rules regarding the right of withdrawal.
In particular, the consumer – a natural person – is given the possibility to reconsider an order placed, without any need to provide a reason. More specifically, this applies exclusively to natural persons (consumers), with the express exclusion of legal entities or natural persons acting for purposes related to a professional activity they carry out.
N.B: In order to correctly exercise the right of withdrawal and thereby obtain a refund of the price paid, the Buyer must strictly follow the procedure set out below.
The right of withdrawal is granted within a period of 14 days from receipt of the goods at the address indicated by the Buyer.
In order to exercise their right of withdrawal, the Buyer can use the digital withdrawal function available on the Site, following the two-step procedure required by law: a statement of the decision to withdraw, followed by confirmation through a separate, unambiguous action. In both cases, Maison will send, without delay and on a durable medium, a confirmation receipt containing the content of the statement and the date and time the request was received, as required by Article 54-bis of the Italian Consumer Code, mandatory for online contracts from 19 June 2026.
The Buyer must also undertake to return the parcel to Maison de Parfum srl, Via John Fitzgerald Kennedy 45, 40068, San Lazzaro di Savena (BO), Italy – in the same condition in which it was received, i.e. intact and in its original packaging, complete with all its parts (including any free gifts included by Maison as usual) – within 14 days from the date on which the decision to withdraw from the contract was communicated to Maison. The deadline is deemed to have been met if the Buyer returns the goods before the expiry of this period (Article 57, paragraph 1, of the Italian Consumer Code).
Return shipping costs are borne exclusively by the Buyer. In some cases, Maison may arrange collection of the goods through its own courier, charging transport costs of 7 euros.
The refund is made using the same payment method used for the purchase, unless otherwise agreed with the Customer in a way that involves no cost to them.
N.B: For perfumes and cosmetic products, a refund is granted only if the packaging is intact and the outer transparent film, where present, has not been removed or altered.
For the return of any perfume, in addition to the outer packaging being intact, the security seal fitted inside the dispenser must not have been altered in any way.
Please note that every returned product is subject to careful and thorough verification of the above requirements.
Subject to any restoration costs for verified damage to the goods, Maison will refund the customer the price of the products and the standard delivery cost incurred for the initial shipment, without undue delay and in any event within 14 days from the date Maison was informed of the decision to withdraw, it being understood that the refund may be withheld until the returned products are received, or until the Customer provides proof of having shipped them, whichever is earlier (Article 56 of the Italian Consumer Code), by bank transfer or through the automatic procedure provided by the online payment platform used for the purchase. It is the Customer’s responsibility to promptly provide Maison with bank details (IBAN) in order to obtain the refund of the price.
For replacement with another product, the Buyer must send an e-mail to shop@maisondeparfum.it. Shipping costs for the new delivery will be borne by the Buyer. Please note that products on sale or discounted in any way can never be replaced.
The provisions excluding the right of withdrawal for certain categories of goods and services under Article 59 of the Italian Consumer Code remain unaffected. In particular, the right of withdrawal is excluded for goods made to the consumer’s specifications and where the sale involves the supply of sealed goods which are not suitable for return for hygiene or health protection reasons and which were opened after delivery (Article 59, letter e), of the Italian Consumer Code).
N.B: In this regard, please note that the sample vials sold are to be considered a “personalised item” (see “Sale of Sample Vials”). Since the samples are hand-decanted and packaged from sealed original bottles, they are subject to the exception to the right of withdrawal provided for by Article 59, letter e), of the Italian Consumer Code (sealed goods not suitable for return for hygiene reasons, once opened after delivery): withdrawal is therefore not possible once the vial has been opened or used, but remains possible if the sample is returned intact and unused.
The gift card sold in digital format does not fall within goods made to the consumer’s specifications, nor within goods sealed for hygiene reasons, and is therefore not automatically excluded from the right of withdrawal. However, as it is content supplied on a non-material medium, the right of withdrawal applies for 14 days from the conclusion of the contract and remains fully exercisable until the gift card has been used, even in part. Once spent, even only in part, withdrawal is no longer possible. Maison therefore reserves the right to reject a withdrawal request where the gift card has already been used, in whole or in part, before Maison is able to deactivate it.
Any complaint must be addressed to Maison de Parfum s.r.l., Via John Fitzgerald Kennedy 45, San Lazzaro di Savena, Bologna, 40068 (BO), Italy.
Maison assumes no liability for delay or failure to deliver goods attributable to force majeure or unforeseeable circumstances that fully or partially prevent performance of the contract within the agreed timeframe.
Maison shall not be liable to any party or third party for damages, losses and costs incurred as a result of failure to perform the contract for the reasons stated above, the consumer being entitled only to reimbursement of the price paid, if any.
Maison shall not be liable for the consequences arising from a defective product where the defect is due to the product’s conformity with a mandatory legal rule or binding measure, or where the state of scientific and technical knowledge at the time the manufacturer placed the product on the market did not yet allow the defect to be identified.
Maison shall not be liable where the injured party, aware of the product’s defect and of the danger, voluntarily exposed themselves to it. Likewise, the Seller shall not be liable for defects arising from improper or incorrect use of the purchased goods, from external causes (e.g., impacts, falls, etc.), or from neglect or misuse.
All products sold by Maison de Parfum s.r.l. are covered by the manufacturer’s official warranty. To make use of it, the customer must keep the invoice received together with the purchased products and/or the receipt.
Except in cases expressly indicated – or required by law – any communication between Maison and the Buyer shall preferably take place by e-mail, using the respective e-mail addresses, which shall be considered by both parties to be a valid means of communication, and the production of which in legal proceedings may not be contested solely on the grounds of being electronic documents.
Maison protects the privacy of its customers and undertakes to ensure that the processing of personal data complies with the provisions of EU Regulation 679/2016 (GDPR) and applicable data protection legislation. Personal, identification and tax data collected by Maison are collected and processed in accordance with the Privacy Policy, expressly indicated on the relevant website, as well as the information notice required under Article 13 of GDPR 679/2016 and the Italian Privacy Code, of which the Buyer expressly declares to have taken note.
The sales contract between the Buyer and Maison is deemed concluded in Italy and is therefore governed by Italian law.
Any dispute relating to the application, performance, interpretation and breach of purchase contracts concluded outside of business premises and through the website www.maisondeparfum.it is subject to Italian jurisdiction, as established under Article 3 of the Rome Convention and the Italian Consumer Code.
In the event of disputes arising from or connected with this contract, the parties undertake to seek a fair and amicable settlement. Should an amicable resolution of the dispute not be possible, the matter shall be brought exclusively before the Court having jurisdiction over the Buyer’s place of residence, within a period of 6 months. Statutory limitation periods remain unaffected.
This contract supersedes and replaces any prior agreement, understanding or negotiation, whether written or verbal, between the parties concerning the subject matter of this contract.
